The Internet Means Business

If you’ve been putting off establishing an Internet presence for your business then you’re missing out on one of the most significant profit and growth opportunities available today. The Internet is no longer a luxury reserved for big firms with large marketing budgets, it has become a true business necessity.

“Four out of five small business owners cite their websites as major contributors to the overall health of their businesses” Inc.com

Fortunately, WSI Internet Solutions are affordable for any business so it’s time to stop putting off what you know is important and take your business to the next level.

The Website Development Process

Every project has different requirements and we look at every website individually to determine the best course of action but for the most part you can expect us to stick to the following process.

Stage 1: Design & Planning

We’ll start by getting to know you and your business, identifying your goals and expectations for the new website, learning about your target audience and what features will be implemented. We’ll also ask for any logos and branding guidelines you have that will help us design a site that fits perfectly with any existing materials. Much of this will be covered off early on at client meetings. You’ll also be introduced to your Project Manager who’ll be your main point of contact throughout the development, if you have any questions at any point please feel free to give them a call.

We’ll have a design meeting internally to discuss your project and discuss things like layout, navigation, colours, page structure and website content. One of our in‐house designers will then put together your concept design, which once complete will be sent to you for approval. You may ask for up to five rounds of changes to the concept design, each time we’ll send you the updated version.

Once you’re happy that we’ve created the perfect design, we will ask you to approve the design by email so we can move on to the next phase of development.

Stage 2: Development and CMS Integration

Once the design is approved, the project will be passed on to our coders who’ll begin building the site in HTML code and integrating it to the relevant website platform that we have selected based on your requirements.  

At this stage (if not earlier) you’ll also be contacted by your Project Manager about the content for your website. If you’re going to be providing the content you’ll be sent a list of what is required along with a few pointers for creating great web copy. You may also be asked to provide suitable images for use on your website, or to approve the images we’ve selected for you from our stock image library.

Stage 3: Content Upload

By this point we hope to have received all of the text and image content from you so that we can start uploading it to your new website. Any delays in getting this content to us could cause delays in the site being launched, we’ll do anything we can to help you avoid these delays (e.g. giving you a deadline well in advance and providing copywriting advice where possible).

All content will be uploaded with SEO best practices in mind to give you the best possible chance of ranking well in the search engines.

Stage 4: Testing and Sign‐off

Once all of the content is uploaded to the site we’ll start our rigorous testing of all features and functionality. We’ll check that everything works correctly in the popular browsers used today and that the site is W3C compliant. We run our proprietary WebScan software on the site to check for coding problems and ensure the search engines will have full access.

Once we’re happy that everything is in order we’ll invite you to look around and do your own testing.  As soon as you’ve had a look around the site and given us any necessary feedback we’ll ask you to approve the final development of the site ready for launch. Once we have received your approval we will put the site live on your chosen domain name. We will then invoice you for the development element of the project that becomes due on launch of your website.

We’ll then arrange for your training as required. We’ll also make a few recommendations on the marketing and promotion of your site; it’s no good having a shiny new website if nobody knows about it!

WSI Terms and Conditions

General

Payment terms are as stated in your invoice.
All prices quoted exclude VAT unless otherwise stated.

Refund & Cancellations Policy

Design & Development Work
Once we have been engaged to work on designs or development work we are both committed to completing the project except by mutual consent and if full payment has been made for all completed work.

Marketing Work
We insist that marketing work needs to be paid monthly in advance (unless otherwise agreed). Cancellation of work therefore requires 30 days notice unless otherwise agreed.

Website Development and Ongoing Support

WSI is committed to completing your project at the prices we provided to you at the beginning of the project. Additionally, we know that no one likes unpleasant surprises, especially when it comes to finances, so we created this policy to make you aware of the events that often result in an increase in the price of a web development/internet marketing project. Finally, we believe in open, honest communication and believe it is our duty to inform you of those situations that impact the final price of a project.

Following are the most frequent instances that will cause an increase in the final price of a project:

1. You request the addition of features and functions that were not listed in the original project description documents presented to you as part of the sales presentation process.

2. You request the addition of Flash applications/files that were not listed in the original project description documents.

3. You request changes to the graphic template after you have approved the graphic template design.

4. You request more than five rounds of revisions to the graphic template design.

5. You request changes to the main site navigation after you have approved the navigation structure on the Siteplan document.

6. You request the addition of new web pages beyond the number of pages stated on the original project description documents.

7. Pages that require a high level of graphic design or coding.

8. You request revisions to the text content and pictures you provided to us after the content and pictures are placed into the website.

9. You request that we work on systems and processes that are external to the website and not included in the original description documents.

10. You request changes to how a pre‐developed module/feature looks and works. We sometimes use pre‐developed modules because they are more cost‐effective for you.

11. We have to resolve problems in another online application that were caused by the development and launch of a website when we were not given prior knowledge of any connectivity or unique programming issues.

Consistent with our “No Surprises” policy and our desire for open, honest communications, if at any time you have a question about any of the aforementioned items; please don’t hesitate to ask any member of the WSI team.

We sincerely appreciate your business.

Hosting Services terms and conditions

We provide a fully managed hosting solution. Our hosting partners provide servers which are securely located in data centres in the UK and US and our systems make regular backups.:

• Business class hosting on a Tier 1 network
  
  
• Part of a secure firewalled network
  
  
• We hold offline site file backups for extra security (optional, must be requested and subject to platforms)
  
  
• We make daily, weekly and monthly database backups – useful in case you accidently delete that page!
  
  
• Our monitoring system checks your website every few minutes and we are alerted to any downtime so that we can investigate and correct problems quickly
• We’re available in the office Monday to Friday from 9am until 5pm to answer any queries you may have, no waiting in a queue for a call centre to answer
• We’ll endeavour to respond to email queries within 2 hours on working daysSupport transferring / setting up domains (DNS, A records etc...)

Price differences in websites reflect the level of support that we expect to have to manage on different levels of site and traffic. Business critical and high volume websites may require additional bespoke, support, out of hours support, failsafe disaster recovery or mirroring configurations, which can be arranged on case by case basis, these packages require a much larger investment due to the hardware and out of hours support availability. If your website is mission critical please speak to us about our advanced hosting packages.

Hosting costs are to be paid in advance and all packages will automatically renew unless we are notified 30 days before the renewal date. Failure to pay for hosting or domains will result in loss of service. There will be an additional fee of £100 to restore service once we receive cleared funds. Our uptime guarantee matches that of the host supplier (typically 99.8%). Out of hours support can be quoted for on a per client basis. Compensation for any failure exceeding 99.8% shall be pro rata for the cost of the hosting. WSI will not be liable to pay for any economic loss resulting from website or e-mail downtime.

We have the upmost confidence in the security of our websites and the hosting provider, however no system is 100% safe from malicious users. In the event that your website is compromised, we will attempt to restore your website from our most recent backups and make recommendations and quote you for preventative steps to prevent similar attacks. WSI will not be liable for any economic loss resulting from website or e-mail compromise.

 

 

Appendix A:   WSI Powerontheweb - Service Level Agreement

Service Level	Description	Standard Client Response Time	Premium Client Response Time
Unknown	Telephone Message	We will return all telephone calls within 24 hours	We will return all telephone calls within 12 hours
Unknown	Email received from client	We will respond to all emails within 12 hours	We will respond to all emails within 12 hours
Critical	*Site is down or key functionality not working	Immediate service, fixed in less than 24hrs	Immediate service, fixed in less than 24hrs
Important/ Urgent	*Minor Content Updates.  Minor tweaks and changes that will take less than 1/2 hr to implement	Will be performed and email confirming completion within 48hrs	Will be performed and email confirming completion within 24hrs
Important/ Urgent	* Task that takes more than ½ hr to complete that is not a new development or project	Will be performed and email confirming completion within 4 business days	Will be performed and email confirming completion within 2 business days
Important/ Urgent	New Development/Project	We will respond within 48hrs with the scheduled completion date for that project Project will be completed to the scheduled timescale	We will respond within 48hrs with the scheduled completion date for that project Project will be completed to the scheduled timescale

*We guarantee to deliver the following service levels if the request was received by email to ‘office@wsipowerontheweb.com’.

 
All clients have instant chat access to our team via Google Chat or Skype.

**All Terms and Conditions are subject to change at any time at the discretion of WSIpowerontheweb.

Call us today on: 01302 867 949 to discuss your internet presence and get the process started!

Did You Know ?

• Shoppers use the web to compare local prices before leaving home to buy.
• Consumers now search the web for businesses instead of loking through the phone book.
• Web searches generate more in-store sales every day.
• The fastest way to increase sales is being found in local web searches.
• Local web searches traffic to business than the phone book.
• Prospects are trying to find your busines on the web right now.