When we develop websites and web applications for our clients here at WSi Doncaster - we have to be super careful about making sure the website, administration and user experience is totally user friendly and intuitive - otherwise the site becomes inefficient. An inefficient website does not generate the same returns as an efficient one and nobody likes that!
Now, before I launch into this I need to set the scene in terms of my Facebook user profile - and I don't mean the one on Facebook. I am 45 years old, very computer literate, a total internet/web/cloud convert. I have a lot of offline interests and a family, so haven't got hours every day to spend on social media. I have a clear understanding of the social media technologies but am just outside that age bracket that has embraced them as second nature! So Facebook - to me, does not come naturally.
There are a lot of people like me out there so lets look at how Facebook looks from our perspective.
Let's look at the Privacy Settings as an example for you to consider:
'Privacy Settings' (in settings)...
'Control Your Default Privacy'
This setting will apply to status updates and photos you post to your timeline from a Facebook app that doesn't have the inline audience selector, like Facebook for BlackBerry.
...I'm sorry but I have to read this a few times to get my head around it, I then I'm only 50% sure I've got it.
'Review posts friends tag you in before they appear on your timeline'...say that again? According to our Facebook expert here at WSI Doncaster it means 'Nobody can tag you without your permission' - I get that, why don't they write in English rather than Facebook?
'Who can see posts you've been tagged in on your timeline'...to explain an example of this it takes about 2 minutes, and again for me, it takes a bit to get my head around it. But then when I say you can choose Friends, Friends of Friends, or even Close friends (Whats that?) to see posts that you've been tagged in, a whole new can of worms opens up in controling who is in what categories?
All up, to properly configure your Facebook Privacy Settings, you need to be totally on the ball. Either that or FACEBOOK CERTIFIED (which I define is being such a heavy Facebook user you actually understand it all completely) or, as is likely to be the most common case, you can't be bothered, don't have the inclination to try to work it all out - so you just leave them as they are.
If we built Facebook for a client, I am sure they would be complaining that it was too complicated for the users and needs to be simplified. I can certainly see where Google Plus are coming from. There has got to be a niche for a totally simple, intuitive, hassle free, easy to understand Social Media tool.





